
Locksmith · Newmarket
Lessons from the doorstep
We spend our days explaining locks to people who have never had to think about them, and that is the voice these notes are written in. No jargon, no assumptions. Just what you need to know to keep your home, business and vehicle sensibly secured.
Call now · open 24/7(289) 803-1633- Service bulletin 1Seized & Jammed Lock Opening: preparing for the visitIt is the coldest morning of the winter and the key goes halfway into the side door and stops. There is frost on the face of the cylinder, and the door on the shaded side of the house has done this before.Read
- Service bulletin 2Master Key System Design: what the visit coversWhat a business actually takes away from a master key system project is a documented chart, not just a set of new keys. Every level is recorded against the doors it opens, every key is marked by role rather than by…Read
- Service bulletin 3Spare Car Key Duplication: questions about the priceYes, and it is usually the most straightforward version of this service. A vehicle old enough to use a plain mechanical key has no chip to read or program, so the whole job is cutting a matching blade, either traced…Read
Frequently asked questions

Lockout Services
What happens if my identification is not convincing enough on the spot?
The work pauses rather than proceeds, and the locksmith helps you find another route: a neighbour or building manager who can confirm you live there, a document on your phone, a family member who can bring paperwork, or completing the check inside after entry when the documents are behind the door. Verification protects you as much as anyone, because the same standard applies to whoever might one day claim to live at your address. Home Lockout Service
The key snapped off inside the lock. What happens now?
The broken blade is removed with extractors that grip it and draw it out toward the face, then the cylinder is opened normally. Keys rarely break in a healthy lock, so the cylinder is cleaned, the cam behind it checked for stiffness, and a dry lubricant applied. A new key is cut from the code or from the two pieces rather than from a worn spare, since a tired copy is usually what broke. Business Lockout Service
What lubricant should I use on the lock afterwards?
Whatever the lock's own maker specifies, since cylinders differ: many call for a dry graphite or PTFE spray blown into the keyway and worked in with the key, once or twice a year, while others prohibit graphite and specify their own product instead. General-purpose oils, grease and sprays feel smooth at first but on most cylinders collect dust and clog the pins, which leads back to the sticking that breaks keys. A little goes a long way; too much of any lubricant can also hold moisture. Broken Key Extraction
The intruder found our spare keys. What should be rekeyed?
Everything those keys fit. That usually means the front, back and side doors, the garage man-door, the mailbox and any padlocks, and in a rental the suite door with the landlord's involvement. Rekeying changes a serviceable cylinder to answer to a new key, and a cylinder that cannot be rekeyed is replaced instead. Doing every affected opening in one visit, keyed alike where the cylinders are compatible, means no forgotten door still answers to the stolen ring. Break-In Damage Lock Repair

Change or Rekey Locks
Can the garage side door, shed and gate be included?
Yes, and they usually should be, because a side door into the garage is the opening most often forgotten and left on an old key. Any pin-tumbler cylinder on the property can be pinned to the house key if its keyway allows: the man-door into the garage, a shed, a keyed gate latch, and many padlocks. A mailbox lock is usually a small cam lock that is replaced rather than repinned. Mention every opening when you book so the right blanks and cylinders are in the van. Lock Rekeying
Should I choose a single-cylinder or a double-cylinder deadbolt?
For any door people leave the house through, a single cylinder with an inside thumb-turn is the sensible choice, and provincial building rules for dwellings call for exit doors that open from inside without a key. Double-cylinder bolts are keyed on both faces and are sometimes proposed where glass is near the lock, but a captive thumb-turn, laminated glass, or a tested security-film system with its specified attachment, addresses that without a key on the inside. Deadbolt Installation
What information helps before the visit?
Photographs of each lock from outside and inside, plus one of the door edge showing the latch plate and one of the strike on the frame, tell the locksmith most of what they need. Add the door thickness if you can measure it, whether the door is wood, steel or fibreglass, the finish you want to match, how many doors are involved and whether you want them all on one key. Lock Replacement & Upgrade
Will the door look any different afterwards?
Usually not, when the original case is repaired: the same knobs, escutcheons, faceplate and strike go back on in the same positions, and the only visible change is paint or grime cleared from the edges that were catching. A replacement case is chosen to match the pocket so original trim is reused wherever spacing allows, though an occasional case needs a small pocket or fixing change, explained beforehand. Vintage Mortise Lock Service

High Security Locks
Can a safe be repaired instead of replaced after drilling?
Often, yes, particularly for a mechanical lock, where a worn wheel pack, drive cam or spindle can be replaced individually within the existing lock body. An electronic lock's circuit board and keypad are less often repairable in place and are more commonly swapped for a comparable or higher-rated replacement unit that fits the same cutout. Safe Opening & Combination Change
Can a safe be installed above the ground floor?
Often, yes, though the floor construction and the safe's weight both need a look first. A lighter document safe rarely raises a concern on an upper level, while a large, heavily built unit may need the floor's load capacity checked before it goes up, particularly in an older building. The route to get it there, including stairs, elevators, and doorway widths, gets measured at the same time. Safe Installation & Servicing
What is bumping, and does this stop it?
Bumping uses a specially cut key that is struck while under light turning pressure, bouncing the pins to the shear line for an instant so an ordinary cylinder opens. It works on many standard pin tumblers. A high security cylinder needs its sidebar released by separately positioned finger or rotating pins at the same moment, and a bump key cannot set those, so the plug stays locked. It is one of the clearest advantages of the upgrade. High Security Locks

Commercial Locks
How long should we set aside for a commercial rekey?
It depends on the count and the mix. A shop with a front door, a back door and a stockroom is a short visit; an office suite with a dozen lever sets, a master key plan and a mailbox takes a good part of a day. Interchangeable cores are the shortest of all, since they are swapped rather than repinned on site. The locksmith gives a time estimate at the assessment, once every cylinder has been counted. Commercial Rekeying
How is accountability maintained when several people hold different levels of keys?
Through the chart and issuance log rather than memory. Each level is tied to named roles or people, each key is marked to reflect its level rather than the door it opens, and any change of hands is recorded with a signed receipt. That record names every authorized holder for a door, though it can only account for a key that was never copied, loaned or picked up by someone outside that list. Master Key System Design
Is a keypad code as secure as a card or fob?
A keypad code needs no card to lose, but a code shared among several people is effectively no longer individual, and a forgotten code left active is a common weak point. A card or fob tied to one named person avoids that particular issue, since it is switched off individually rather than reset for everyone at once. Many businesses use a code for general areas and a card wherever entry needs to be traceable to one person. Access Control Installation
Can exit hardware be styled to match the rest of the building's finishes?
Yes, within what the door's rating allows. Exit devices and their trim come in a range of finishes to sit alongside other door hardware in the building, and outside trim in particular, being the visible part from a public side, can be chosen to match levers or pulls used elsewhere. A fire-rated opening narrows the finish choice somewhat, since the whole assembly has to stay within its listing. Panic & Exit Hardware

Car Keys
Will opening the car damage the paint, the door or the seal?
A professional opening leaves nothing behind. Door-edge guards sit between tools and paint, the air wedge is inflated in small steps so the frame flexes evenly and returns to shape, and the reach tool is padded. Where the car has a door cylinder, a matched pick-and-decoder turns it exactly as a key would. Any mark already present is pointed out before work begins, and the door, glass and seal are checked over at the end. Car Lockout Service
Do you use original manufacturer fobs or aftermarket ones?
Both exist, and the locksmith will say which is proposed for your car. Original parts match the vehicle exactly and are the safer choice for the newest systems and for features like remote start or phone pairing. Well-made aftermarket keys and fobs are widely used on common models and suit spares and older vehicles. What matters in every case is the correct frequency, part number and chip type, which the VIN confirms. Car Key Replacement
Can one key work for two vehicles?
Sometimes, when both vehicles share a compatible lock family and immobilizer system, most often two vehicles from the same manufacturer and a similar era. Sharing a keyway is not enough on its own: the two locks also need a bitting that satisfies both, or one vehicle's cylinders get rekeyed to match, and the transponder has to be capable of authorization on both immobilizers. Where they do not line up, the practical answer is two separate keys carried together on one ring. Spare Car Key Duplication
Is fixing a lost key different from just adding a spare?
Yes. Adding a spare while every existing fob still works only involves registering the new one. A lost key involves that same registration plus removing the missing fob's authorization following that vehicle's own procedure, since leaving it active means whoever has it can still use it; some vehicles also relearn the fobs you keep, and a mechanical blade in the lost fob is ruled out by rekeying the matching lock. The two situations share a first step but not a last one. Key Fob Programming
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